Online Queue Management System
Qus offers cloud based Queue Management Systems that help businesses improve their customer flow and increase staff performance.
Qus is a low cost, simple way of bringing order to your waiting area. Our solution replaces sign-in sheets or traditional paper ticket systems with a web based solution to queue visitors by name. Staff can personalise their greeting and have additional relevant information at their fingertips to fast-track the process of assisting your customers. Detailed reporting and alerts help management stay in control of their visitors’ experience!
Visitors are presented with your available services on either a self-service or receptionist device (tablet or PC). They are then prompted to provide details relating to their visit to enter the queue & improve their journey.
Visitors are kept informed of the queue status on screens in the waiting area and/or personalised text message notifications on their mobile phone, giving them the option to better utilise their waiting time.
Offer personalised and professional service by giving staff the ability to greet visitors by name, know the reason for their visit, as well as other relevant information ahead of time.
Get valuable Key Performance Indicators (KPI’s) with our daily, weekly and monthly reporting delivered straight to your inbox, giving you information like Total Transactions, Average Waiting Time, Average Serving Time, and much more.