Mail: sales@qus.io

Visitor Management

Qus offers cloud based Visitor Management Systems that help businesses improve their customer flow and increase staff performance.

About

Qus is a low cost, simple way of bringing order to your waiting area. Our solution replaces sign-in sheets or traditional paper ticket systems with a web based solution to queue visitors by name. Staff can personalise their greeting and have additional relevant information at their fingertips to fast-track the process of assisting your customers. Detailed reporting and alerts help management stay in control of their visitors’ experience!

Features

Simple Setup

Qus is web-based - it's as simple as logging into a web page on your own hardware. No need to involve your IT team. đŸ˜‰

User Friendly

Reduce visitor & staff pressure by providing an easy way to join the queue, creating a relaxed environment for all.

Infotainment

Display useful information and/or advertising to your waiting visitors, keeping them in the know while they wait.

Visitor Experience

Continuously measure & improve your visitors' queueing & satisfaction experience with reporting & instant alerts.

Welcome

Visitors are presented with your available services on either a self-service or receptionist device (tablet or PC). They are then prompted to provide details relating to their visit to enter the queue & improve their journey.

SELF-SERVICE OR RECEPTION

Present your visitors with one or more touch-screen devices (such as tablets) allowing them to enter the queue themselves, OR assist visitors using your existing reception computer.

Visitor Details

Capturing relevant info such as order, member or file numbers, etc. allows back office staff to begin with preparation while the customer waits, thereby streamlining processes and increasing visitor throughput.

Ready Made Kiosks

We are able to supply nifty kiosks - get in touch for more details on what we have to offer.

Notify

Visitors are kept informed of the queue status on screens in the waiting area and/or personalised text message notifications on their mobile phone, giving them the option to better utilise their waiting time.

Manager alerts

Notify managers of excessive visitor waiting or serve times, long queues, and poor visitor experience feedback (in real-time!) giving you an opportunity to implement service recovery at the moment of truth.

Screen Displays

Screen displays show visitors where they are in the queue with personalised audible and visual call notifications when they are called by a staff member. Optional internal screen displays keep back office staff aware of the real-time queue status.

Text Message Options

Send text messages as frequently as needed like when joining the queue, nearing the front of the queue, and when being called by a staff member. Give visitors the opportunity to provide valuable insight into their experience by sending a Telus survey link in a "Thank you" text message at the end of their visit.

Manage

Offer personalised and professional service by giving staff the ability to greet visitors by name, know the reason for their visit, as well as other relevant information ahead of time.

STAFF-SPECIFIC

Pre-configure the staff user interface to best suit their skill set or service experience.

Staff interface

Staff can view waiting visitors, their wait times, the next waiting visitor, and their details, as well as other team members' status ie. currently serving, idle, or unavailable.

Staff Control

Staff have control to "call", "forward" (to other staff) or "park" (no-shows) visitors if required, as well as call specific visitors. Create audit trails of log-in and log-out times for predefined reasons such as lunch, bathroom breaks, shift start/end, etc. for performance management purposes.

Analyze

Get valuable Key Performance Indicators (KPI’s) with our daily, weekly and monthly reporting delivered straight to your inbox, giving you information like Total Transactions, Average Waiting Time, Average Serving Time, and much more.

LIVE OVERVIEW & CUSTOM PERIOD

View consolidated stats in real-time or for a custom period, showing current & historic KPI's as well as trended hourly/daily comparisons.

Results by category

Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.

Performance Benchmark

Set targets like high and low wait times for your business to perform against. Branches will have the ability to see where they stand compared to the performance average.

Improve your customers experience today!

Get your Visitor Management System from as little as R900/month (excl. VAT)
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